Refund in our platform is completed in 2 steps:

Step 1. The money will be returned to your website balance. If you would like, you can use it for another purchase by selecting the “account balance” in payment methods.

Step 2. If you would like, the money can be returned from your website balance to your original method of payment. It might take up to 96 business hours (from the moment the refund ticket is raised by our support team on your request) to proceed with your refund in our payment system accordingly.

You can request a refund from your Wild Gamers balance in the following cases:

– Your order was canceled;
– Extremely poor quality of service has been provided by your booster (careful investigation by the management will have to be conducted first and after that we will get back to you with the decision);
– In case one of the parties raised an arbitration ticket on the order and the decision of refund or partial refund has been made by the Arbitration Team.

To submit a request, please contact our support team by pressing “I need help” on your order page or by texting them in our website chat.

Please note that it takes 3 to 5 business days to initially investigate all the submitted arbitration tickets.

Wild Gamers refund to your original method of payment rules:

– We can only return money to the bank/PayPal account from which your balance was replenished;
– You can request a full or partial refund. The majority of payment systems support full refunds only. Partial refunds are available by a limited number of large payment systems, such as PayPal. Unfortunately, Wild Gamers cannot influence this.
– If you have replenished your Wild Gamers balance and then spent some of it or if the Arbitration team partially returned your money as the result of a dispute with a seller, only a partial refund is available. If your payment system doesn’t support partial refunds, a partial refund to your personal account will be unavailable. However, the balance will remain on your Wild Gamers account and you can spend the money on the website.
– We only consider inquiries on the status of your refund to the original method of payment after 96 business hours have passed. After the refund to your original method of payment, it might take between 1 and 14 business days to transfer the money to your personal bank account (in case you paid by card). The exact time depends on the particular payment systems. Wild Gamers cannot influence this process.
– No commission is applied to the original method of payment refunds: you should receive to your original method of payment exactly the sum you’ve originally paid (in case the commission has been taken at the moment of transaction by the payment system whether it is bank or PayPal, for example, it will also be returned).

Wild Gamers Pricing Policy:

– Commitment to Competitive Pricing: Wild Gamers strives to offer the best prices for products and services available on our website, ensuring value for our customers.
– Acknowledgment of Price Fluctuations: Prices for products and services on Wild Gamers’ website can change due to market conditions. These fluctuations are inherent and beyond our control.
– No Refunds for Price Changes: If you purchase a product or service and its price changes afterward, Wild Gamers is not obligated to refund the price difference.
– Consent to Future Price Adjustments: By using our services, you acknowledge and agree that prices for similar products or services may change in the future.
– Compensatory Benefits for Post-Purchase Price Drops: If the price of a product or service you have already purchased decreases later, Wild Gamers may offer non-material benefits such as priority service or other perks at our discretion. This is a voluntary gesture and not a standard policy.
– Resolution through Web-Chat (Specific to Non-material Benefits): If you wish to discuss the non-material benefits related to post-purchase price drops, please do so via web-chat at wildgamers.com. This platform is where we aim to find tailored solutions in relation to these specific benefits. Note that discussions about the price changes themselves, except in the context of potential non-material compensations, are not undertaken by Wild Gamers.